Shipping & Returns

Prices & Delivery Charges

For delivery by Royal Mail 1st class post we charge at the Royal Mail 'Small Parcel' rate for each pair of dance shoes. If you buy more than one pair they may be sent in more than one package to minimise charges.

Our standard delivery is by Royal Mail 1st Class Post and orders will normally be despatched in full. No additional charge will be made if, at our discretion, the order needs to be sent in more than one consignment. Other options are available for urgent and secure deliveries to UK.

You can confirm the cost of delivery at any time. Just select any items you want to purchase, then go to the shopping cart page and select 'Shipping Estimator'. Delivery options and cost are displayed in a popup.

Royal Mail undertake to deliver all 1st class mail by the next working day but this is not guaranteed. Please use the Special [next day] services for guaranteed delivery (see * below). For extra security use the 'Recorded Signed For' services for which there are no guaranteed delivery times. If the mode of delivery you have chosen is not available due to weight/size we will endeavour to send your parcel by the best means available.

* Please make sure that you email us to confirm availability before ordering goods for special delivery.

Returns Policy

IMPORTANT - Before returning any item please email us so that we can issue you with a returns number to be quoted with the returned goods. Failure to do either of these may result in your refund or credit being delayed. If you are returning by Royal Mail we suggest you obtain 'proof of posting' from the Post Office just in case the parcel is lost in transit. [In the very unlikely event that] we do not receive the parcel we cannot replace the item or make a refund - you would need to make a claim on the Post Office.
All items for exchange credit or refund should be returned to reach us within 7 days of their receipt by the customer. Only faulty items can be considered for exchange outside this period.
Goods found to be faulty on receipt will be replaced, or the purchase price refunded, on their return to us. Please ensure that all garment packaging is returned with the item.
Items that develop faults during use will be replaced, or the purchase price refunded, provided the fault is not due to fair wear & tear or damage by the customer. Some manufacturers will require inspection of the garment before sanctioning a credit.
Items that do not fit can be exchanged for another size, provided the garment is returned to us in a saleable condition with the original packaging, tags & labels in tact. If the item has been supplied to our suggested size, then no charge will be made for the return postage. If the garment has been supplied as ordered then a charge will be made for the cost of return postage & packing. A charge will also be made on all garments exchanged more than once. This payment must be sent to us with the returned goods.
Where garments are accepted for refunds postage may not be refunded if the item is a replacement for an article incorrectly ordered.
Tights, bodystockings, socks & dance belts can not be accepted for return, unless faulty, if the packaging seals have been broken.
Garments specially ordered, that are not a normal stock line, can not be accepted for credit.
Please ensure that all return packages have the correct postage paid on them. We DO NOT accept any deliveries that need surcharges paid.
We aim to process all refunds within 48 hours of receipt of the returned items, but please allow up to 5 days for the refund to appear on your credit card statement.
All returns are made at the senders risk, so for your own security we advise you to send them recorded or special delivery

Please take care when trying on garments. Keep them away from moisture & grease, do not wear heavy perfume. Do not remove any tags or labels unless you are certain of keeping the garment, we will not accept them for return if you do. Try on any footwear on a clean towel or similar as shoes that are marked in any way can not be returned. Please remember we are happy to exchange goods if these simple rules are followed.

In short, please return goods in a condition in which you would be happy to receive them